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To most people, their most important asset is their home and it is therefore important that termite protection remain a priority for each home owner. .

In September 2017, the Australian Competition and Consumer Commission (ACCC) granted authorisation to the Australian Environmental Pest Managers Association (AEPMA) in regard to principles of practice for termite management.

The ACCC recognised that by abiding by the standards set out in the Codes, pest managers that chose to be bound by the codes were required to satisfy specific levels of technical experience and education in termite management practices in order to be a signatory to those codes.

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The Australian Competition and Consumer Commission (ACCC) promotes competition and fair trades in markets to the benefit of consumers, businesses and the community. The ACCC is an independent commonwealth statutory authority whose function is to enforce the Competition and Consumer Act 2010 and a range of additional legislation promoting competition, fair trading and regulating national infrastructure to the benefit of Australians.

For further questions or enquiries regarding the ACCC, please refer to their website at www.accc.gov.au. .

A code of practice sets out industry standards of conduct. They're guidelines for fair dealing between you and pest controllers and they let consumers know what businesses agree to in dealing with them. The codes of practice which have been lodged with AEPMA are to represent the whole of industry.

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The Code has been drawn up by an expert technical committee and sets out the current best actions to take in dealing with termites. The codes of practice are often revised to ensure they are technically correct and set out the best options for dealing with termites in Australia.

Yes of course. One of the reasons why the ACCC granted authorisation to the industry codes of practice was the fact that previously, consumers were required to purchase duplicates of the Australian Standards to observe the minimum requirements necessary in termite work. The codes of practice are available free of charge and can be downloaded in the AEPMA website at www.aepma.com.au.

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They can also be obtained from an accredited code of practice pest controller you just have to ask! .

The codes set out dispute resolutions and disciplinary action which could be levied in regard to a breach of click here for more info these codes. Signatories to the codes must consent to be bound by the dispute resolution procedure set out in the Codes. Codes signatories should have documented consumer complaints handling processes which comply with the Australian Standards for Complaints Handling in Organisations (ASISO 1002/206).

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Complaints which cannot be solved by the Code Compliance Manager are escalated to a Code Disciplinary Committee. .

Suspend use of the Code until the party in question can demonstrate ongoing ability to abide by the Code,

Failure to abide by the audit of the Disciplinary Committee can result in disqualification, suspension and publication of the breach on the AEPMA website.

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As an alternative to this dispute resolution process, or if a client is dissatisfied with the manner in which a complaint is resolved, they could lodge the complaint together with all the relevant consumer protection agency or court of tribunal.

A list of licensed companies that have signed up to the codes of practice are available on the AEPMA website. A list of companies who guarantee to implement the codes of practice can be attained by obtaining a listing on www.aepma.com.au.

7) The pest control company I'm proposing to cope with does not want to utilize the codes of best practice. In click here for info this scenario, how can I ensure that my job is done properly

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It's not mandatory for companies to undertake work to the Code of Practice. The minimum standards for termite work are set out in Australian standards AS 3660 Termite Management, AS 3660.1 Part 1 New Building Work (2014), AS 3600.2 Part 2 In and Around Existing Buildings and Structures in guidelines and AS 3600.3 Part 3 Assessment Criteria for Termite Management Systems 2004.

If your pest controller is not proposing to utilize the Code of Practice, you need to request copies of the appropriate standards to which your job is to be conducted. These may be obtained in the pest controller you're contracting to or can be bought from Australian Standards Why could pest control firms not want to utilize the Code of Practice.

The Code of Practice is not mandatory and a lesser standard than the Code of Practice is available through Australian Standards. here You should purchase the above Standards or obtain them from your preferred pest controller in order to ensure that the work that you have contracted to fulfills the minimum standards available under regulation.

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